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International Delivery

Delivery Time

Delivery times may be longer for orders to Europe and the Rest of the World, for example 5-7 days to Europe and 7-14 days to Rest of the World.

JUNE 2020

PLEASE ALLOW EXTRA TIME FOR INTERNATIONAL DELIVERIES TO ARRIVE. THEY ARE TAKING A LOT LONGER TO PROCESS ESPECIALLY IN EUROPE, CANADA, AUSTRALIA AND USA DUE TO CURRENT RESTRICTIONS

Delivery Charges

Delivery charges will be added on to your total at the checkout based on the weight of the items in your basket and the destination.

For international orders please pay at the checkout using paypal or credit/debit card. We do not accept cheques (checks) or BACS for International orders.

Payment of any import taxes, tolls or other payments are the responsibility of the customer.

Some heavier items may incur an extra postage charge, please check the item description and contact us with details of your order if necessary.

The shipping charge to Zone 1 and Zone 2 are as follows:

Delivery Charges to Zone 1

Andorra Austria Belgium Bosnia and Herzegovina Bulgaria Croatia Cyprus Czech Republic Denmark Estonia Finland France Germany Gibraltar Greece Hungary Ireland Italy Latvia Liechtenstein Lithuania Luxembourg Netherlands Norway Poland Portugal Romania Serbia and Montenegro, Slovakia Slovenia Spain Sweden Switzerland Vatican City.

Up to 0.20kg £9.00

0.21kg - 0.50kg £10.00

0.51kg - 1.00kg £14.00

1.01kg - 2.00kg £20.00

2.01kg - 5.00kg £30.00

5.01kg + £40.00

Delivery Charges to Zone 2

Africa, Albania, Asia,Belarus, Faroe Islands,Georgia, Iceland, Israel,Macedonia , Malta, Moldova, Monaco, Mongolia, Montserrat San Marino,Svalbard and Jan Mayen, North America, Central America, South America, Middle East, Oceania, Russia, Turkey, Ukraine

Up to 0.20kg £9.00

0.21kg - 0.50kg £12.00

0.51kg - 1.00kg £18.00

1.01kg - 2.00kg £26.00

2.01kg - 5.00kg £60.00

5.01kg + £80.00

Customer Feedback from International Orders

Good morning

Just thought I'd take a moment to thank you for the excellent customer service. I ordered some coloured pencils from you a few days ago using your very user-friendly website , and received them yesterday. The order was correct and well-packaged. I'm a big believer in sending positive feedback, since I'm relatively certain people often forget to do this. I will definitely be a repeat customer. Thanks again for a job well done!

- Heide Canada

Thank you for the fast delivery of my order .

- Gerda Belgium

Yay I place my order last weekend and I have it 7 days later so fast to USA. Excited thank you all.

-Diane USA

Wow, what can I say! Thank you so much for your prompt action with my recent order. I am amazed at how quickly it got here to New Zealand - 8 days - unbelievable. In the past I have been ordering from Australia and it takes 3-4 weeks to get here.

Guess where I will be ordering from in future.

Great work guys - I am truly impressed.

Cheers

- Maxine New Zealand

I just wanted to tell you how pleased I am at your quick processing and the delivery of my order! I received it today - 6 days after placing it.

-Jean USA

Hi Mandy I received my order today. I did not expect it to arrive so quickly. I am thrilled. I have another order you just shipped today. I will let you know when it is received.

- Marg Canada

Mandy, I was quite pleasantly suprised to receive my order today. A delivery attempt was made yesterday, but I was not at home. I am amazed at how fast I received my order. Your packing of it was so well done. I have been extremely impressed with your customer service and interactions with you. Thank you again, for all you did for me, I have enjoyed doing business with you.

-Marsha USA

Hi Mandy, I just wanted to give you a great big THANK YOU, for the outstanding service. From the fast email responses, to the fast shipping out, and the excellent packaging. Everything has arrived in very good condition. I am extremely happy.

- Jeroen Canada

Hi Mandy, Thank you for your prompt an efficient service! And have a nice weekend.

- Susanne

Hi Mandy,

I just received the first 2 packages. Everything was brilliantly packaged and arrived in perfect condition. Thanks!

- Vivian USA